Front Office Administrator

We are currently looking for a professional, organised, and customer-focused Front Office Administrator to join our team. This role is ideal for someone who enjoys being the first point of contact for clients and visitors while ensuring the smooth day-to-day running of the office.

As the face of the business, you will play a key role in creating a welcoming and professional environment, coordinating office operations, supporting internal teams, and delivering excellent administrative assistance across the organisation.

What is expected of you?

• Welcome clients, visitors, regulators, suppliers, and other stakeholders, ensuring a professional and positive first impression.
• Manage incoming phone calls, emails, and general enquiries, directing them to the appropriate departments.
• Coordinate visitor access and maintain reception and client-facing areas to the highest professional standards.
• Prepare meeting rooms and coordinate meeting logistics, including refreshments, catering, and audio-visual equipment.
• Support the organisation of internal meetings, client meetings, board meetings, training sessions, and company events.
• Coordinate the day-to-day operation of the office, ensuring a clean, organised, safe, and efficient working environment.
• Liaise with suppliers and service providers regarding office maintenance, repairs, and facilities management.
• Manage office stationery, kitchen supplies, refreshments, and other office consumables while maintaining appropriate stock levels.
• Identify opportunities to improve office processes and enhance the employee and visitor experience.
• Provide administrative support to senior management and various departments as required.
• Prepare, scan, file, format, copy, and distribute documentation accurately and efficiently.
• Maintain organised filing systems and ensure business records are accurately maintained and easily retrievable.
• Handle incoming and outgoing mail, courier services, and deliveries.
• Assist with document preparation, data entry, correspondence, and records management.
• Handle confidential company and client information with the highest level of discretion.
• Support business projects and continuous improvement initiatives as required.
• Contribute to maintaining a collaborative, professional, and welcoming office culture.
• Carry out any additional administrative duties required to support the business.

  What are you expected to bring?

• Previous experience in Front Office, Reception, Office Administration, Office Coordination, Administrative Support, or a similar role.
• Experience within a Corporate Services Provider, financial services, legal, professional services, or another regulated environment will be considered an asset.
• Excellent communication and interpersonal skills with the ability to interact professionally with clients, visitors, suppliers, regulators, and colleagues.
• Strong customer service skills with a friendly, professional, and solutions-oriented approach.
• Excellent organisational and time management skills with the ability to manage multiple priorities.
• High level of accuracy and attention to detail.
• Strong administrative and coordination abilities.
• Ability to handle confidential information with professionalism and discretion.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, Teams, and PowerPoint.
• Strong problem-solving skills with the ability to work independently and use initiative.
• A proactive, reliable, adaptable, and positive attitude.
• The ability to work effectively both independently and as part of a team.

  What's in it for you?

• Attractive salary package.
• Professional and supportive working environment.
• Opportunities for learning, training, and career development.
• Exposure to a dynamic and regulated professional services environment.
• The opportunity to work closely with experienced professionals across multiple business functions.
• Modern office environment with a collaborative team culture.
• Long-term career progression opportunities within a growing organisation.

If you're an organised, proactive professional who enjoys creating exceptional first impressions while ensuring the smooth operation of a busy office, we'd love to hear from you.