Night Manager

About the Role

Our client is seeking an experienced and dependable Night Manager to oversee hotel operations during the night shift and ensure guests receive a safe, professional, and seamless experience. This is an excellent opportunity for a hospitality professional with strong leadership and problem-solving skills who is comfortable taking responsibility for the property and its operations overnight.

What is expected of you?

• Oversee the hotel's operations throughout the night shift
• Act as the senior point of contact for guests and employees during overnight hours
• Ensure guests receive a welcoming, efficient, and professional service
• Handle guest requests, complaints, and operational issues promptly and effectively
• Supervise and support the Night Reception and other overnight team members
• Coordinate with Security, Housekeeping, Maintenance, and other relevant departments
• Monitor hotel premises and ensure all safety and security procedures are followed
• Respond appropriately to emergencies, incidents, and unexpected situations
• Complete night audit procedures and verify the accuracy of daily transactions
• Review room status, arrivals, departures, special requests, and VIP arrangements
• Prepare accurate handover notes and operational reports for the morning management team
• Ensure cash-handling, payment, and reporting procedures are followed correctly
• Conduct regular inspections of public and operational areas
• Maintain a visible management presence throughout the shift
• Ensure hotel policies, service standards, and health and safety requirements are consistently followed

What are you expected to bring?

• Previous experience as a Night Manager, Night Supervisor, Duty Manager, or in a similar hotel operations role
• Strong understanding of Front Office and night audit procedures
• Previous experience supervising or leading a hospitality team
• Excellent guest service and complaint-handling skills
• Confidence in making decisions and resolving problems independently
• Strong organisational skills and attention to detail
• The ability to remain calm and professional in emergencies or challenging situations
• Good written and verbal communication skills in English
• Proficiency in hotel property management systems and Microsoft Office
• Flexibility and availability to work overnight shifts, weekends, and public holidays
• Knowledge of hotel safety, security, and emergency procedures

What's in it for you?

• Health insurance
• An additional allowance based on experience
• A complimentary meal during every shift
• Stable, full-time employment within an established hotel
• A supportive and professional working environment
• Opportunities for professional development and career progression